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珀菲特企业管理
Karen /郑老师
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课程背景| Course Background
AI (Large Language Model) Technology Principles and Applications: Empowering ITBP Team Capability Enhancement
Jeffrey Jiao, AI and Digital Transformation Practitioner, Former McKinsey Consultant
2025/10/09 10:00 Meeting update on requirements:
Add retail FMCG (Fast-Moving Consumer Goods) cases, expected to provide insights for drug-to-consumer (to C) sales;
Basic concept learning materials are provided one week before class so that students can enter the classroom quickly.
2025/09/18 10:30 Meeting update on requirements:
课程大纲| Course Outline
AI (Large Language Model) Technology Principles and Applications: Empowering ITBP Team Capability Enhancement
Jeffrey Jiao, AI and Digital Transformation Practitioner, Former McKinsey Consultant
Update memo of requirements:
2025/10/09 10:00 Meeting update on requirements:
Add retail FMCG (Fast-Moving Consumer Goods) cases, expected to provide insights for drug-to-consumer (to C) sales;
Basic concept learning materials are provided one week before class so that students can enter the classroom quickly.
2025/09/18 10:30 Meeting update on requirements:
Training objectives:
Align the ITBP team (9 people) on AI cognition and conceptual language system;
To become Merck's pioneer in China in the field of AI;
Demand understanding:
Establish a global perspective: study the differences and comparisons between Chinese and American representative companies in AI understanding, development direction, product development route and methodology;
Industry Practical Experience: Analyze lessons learned from AI applications across different industries (domestic, international, and foreign-funded); examine the AI strategies of major Chinese tech companies (Baidu, Alibaba, Tencent, ByteDance, etc.) and central state-owned enterprises; and provide reference frameworks for large model selection in B2B enterprises (particularly healthcare).
Other requirements:
Hope to be knowledge intensive, theoretical and interesting;
In the morning, everyone is energetic and has a higher knowledge density, and in the afternoon, there is more interaction;
From 15:00 to 15:30, invite German colleagues to share for half an hour on planning, strategy, etc.;
Materials should be in English, with bilingual (Chinese-English) format recommended.
program objective
Help the team to deepen the understanding of AI technology, realize the transformation from theory to practical application, and be able to use AI to solve work pain points; cultivate technical capabilities beyond theory, and non-technical colleagues can also master basic practical coding skills.
Build a systematic AI technology capability framework for the ITBP team to facilitate the implementation of enterprise digital transformation.
Course Objectives
The entire ITBP team (both technical and non-technical backgrounds, friendly to beginners)
Duration of instruction
A total of 6 hours (theoretical explanation 35%+ practical operation 45%+ interactive discussion 20%)
course content
Part 1: Global Vision and Technology Frontiers
Global vision for AI development
Global development of AI and China-US comparison
Global AI development status and trends
Technological development speed: The evolution speed of artificial intelligence is far faster than expected. Experts predict that general artificial intelligence (AGI) may be realized in the next 2-6 years, and the technological progress cycle will be shortened from the century of the industrial age to the month and week level of the AI era.
Performance breakthrough: The performance of the AI system continues to break through in the complex benchmarking, and the scores of MMMU, GPQA and SWE-bench increased by 18.8, 48.9 and 67.3 percentage points respectively within one year.
Market size: The total size of China's AI market is expected to reach 51.13 billion US dollars in 2025, and the market size of AI-related markets will exceed 3.8 trillion yuan.
Comparison of AI development paths between China and the US
The "elite" route vs the "industrialist" route
dimension
America
China
idea of development
Lab elitism, technology-driven
Industrial pragmatism, scenario driven
technology roadmap
Closed source monopolies, dominated by private companies
Multiple open source, government guidance and industrial integration
Areas of strength
Base model, underlying architecture, open source ecology
Application scenarios, data resources, industrialization speed
Representative enterprises
OpenAI、Google、Anthropic
Alibaba, Huawei, Baidu, Tencent
International strategy
Technical protection, export restrictions, building alliances
Open source sharing, promoting products and open source models
The changing technology gap and the rise of open source power
The performance gap between China and the US has narrowed significantly: in benchmarks such as MMLU, MMMU, MATH and HumanEval, the performance gap between China and the US has narrowed significantly from 17.5, 13.5, 24.3 and 31.6 percentage points at the end of 2023 to only 0.3, 8.1, 1.6 and 3.7 percentage points at the end of 2024.
The rise of open-source models: China is accelerating the construction of an "independently controllable and open collaborative" industrial system, pooling resources through a new national system for technological breakthroughs. AliTongyi Qianwen has become the world's largest open-source large model, with its derivative models surpassing 100,000 in number, outperforming the American llama.
Breakthrough of DeepSeek: On January 20,2025, DeepSeek released R1 reasoning model, which achieved performance equivalent to OpenAI o1 at a very low cost (only $0.55 per million input tags, while OpenAI o1 is up to $15), which was called "the Android moment in AI".
Advances and breakthroughs in large model technology
Three major changes in technological development
From "aesthetics of violence" to "meticulous cultivation": the competition of large models shifts from the comparison of parameter scale to the improvement of efficiency and application;
From "heavy training" to "heavy reasoning": The reasoning efficiency is significantly improved through reinforcement learning and knowledge distillation technology;
From "single mode" to "multi-mode fusion": seamless fusion of text, image, audio and video.
Major technological breakthroughs in 2024-2025
Mixed expert architecture (MoE): GPT-5 has 512 experts, and the activated parameters account for only 7%, greatly improving efficiency;
Breakthrough in reasoning ability: OpenAI's o3 outperforms some human experts in fields such as mathematics and programming; Google's Gemini 2.0 Lightning Thinking demonstrates amazing problem-solving ability in physics and engineering problems;
Multimodal fusion: CLIP++ model achieves four-mode joint representation of text, image, audio and video, and the cross-mode retrieval accuracy is 91.3%;
Edge AI development: The global edge AI market size will reach 121.204 billion yuan in 2024 and is expected to grow by 29.49% CAGR to 571.486 billion yuan in 2030.
The rise of AI agents (Agents)
Autonomous improvement: AI agents can handle complex multi-step tasks without human intervention, from "passive response" to "active service";
Commercial Year: 2025 will be the "commercial year" of AI Agent. By 2028,15% of daily work decisions are expected to be completed by Agentic AI;
Enterprise applications: Deloitte predicts that agents will be able to support the work of supply chain managers, software developers, financial analysts and others;
Computing power infrastructure and hardware ecology
China's computing power scale: China's intelligent computing power scale will reach 725.3 EFLOPS in 2024 and is expected to reach 1037.3 EFLOPS in 2025, an increase of 43% compared with 2024.
Cost of computing power: Training costs for a single model plunged from $12 million in 2022 to $850,000.
Green computing power development: With the popularization of large models, green solutions such as liquid cooling technology and edge computing are developing rapidly.
Comparison of hardware ecology between China and the US:
The United States has a clear advantage: The NVIDIA H100 achieves 1,979 TFLOPS in half-precision (FP16) computing power, which is 7.7 times that of Huawei's Ascend 910B, and its video memory bandwidth is 336% higher.
CUDA ecological barrier: Nvidia A100/H100 series occupies 90% of the global AI training chip market, and the CUDA ecosystem forms an insurmountable technical stickiness.
China's Breakthrough Strategy: Focusing on "Scenario Customization + Process Innovation", Huawei Ascend 910B achieves 14nm process mass production through Chiplet technology, with an energy efficiency ratio exceeding 30% in smart city video analysis.
Core knowledge of large models
Core concepts (the concepts and methods involved in the data set to the pre-training phase)
It covers all the conceptual principles and practical processes involved from data set construction to base model formation, and is expected to achieve the level of "mastering first principles" for large models.
Concepts: What is a data set? How does it differ from algorithms or computing power? Where are the data set scarcity issues? Why did Transformers emerge? What is the self-attention mechanism? What exactly does pre-training aim to achieve?...
Part 2: Industry practice and interactive discussion
Core knowledge points of large models
Core concepts (emphasis on the concepts and methods involved in "vertical model" training)
Note: The afternoon session will feature more interactive activities, where participants can apply concepts, principles, and methodologies from large models to engage in open discussions. Topics will include insights from industry leaders, future business trends, healthcare industry strategies, and the positioning and value delivery of IT-BP solutions...
The time was set around 3:00PM and a German colleague was introduced to share.
Introduction to large model integration and Agent Design
What is an AI Agent
Popular definition, attributes and classification of intelligent body
Perceive the environment and act to achieve your goals
Attribute: autonomy, goal orientation, perception, initiative
Classification: simple reflex, model reflex, based on target, based on utility, learning type
General architecture of intelligent agents
AI Agent= large model + memory + planning + tools
Intelligent agent development framework
Select development platform: Internet platform, local deployment
Model selection: based on professional attributes, data attributes, multimodal attributes, etc
Service orchestration: prompt engineering, single Agent/multi Agent, component invocation, etc
Core competency development: workflow, memory, knowledge, conversational experience, etc
Release and maintenance
Application of prompts in the process of building agents
Understand the task prompts
Task decomposition, task definition, introduction of examples
Task planning and execution
Task chain design, multiple rounds of task execution, execution feedback adjustment
Match information retrieval
Limited information sources, multi-level retrieval and dynamic retrieval
User interaction design
Multimodality, context
NL2SQL prompt application
definition
NL2SQL, also known as Text2SQL, is the conversion of a user's natural language into SQL statements so that the user can retrieve the data from the database.
Challenges in practical use of NL2SQL
The ambiguity and uncertainty of natural semantics, the complexity of relationships between data tables, the integrity of data, and similarity.
Zero-shot and Few-Shot
NL2SQL prompt element
Tasks, reference information, output requirements, examples, input and output items for this time
Common prompt cases
Text prompt method, role play method, code prompt method, instruction fine-tuning prompt method, context learning
Cutting-edge exploration
C3、CoT、DIN-SQL
RAG prompt application (vs context project)
RAG architecture
Question analysis and continuation
Information retrieval and integration
Optimization strategies for generating answers
Limit and guide the generation model
Industry pioneers
AI's iPhone Moment: From Cloud Native to AI Primitive
Stanford 2025 Artificial Intelligence Index Report
Cloud native vs. AI native
The connotation of AI native: AI reshapes software and enables intelligent industry
Huawei, Tencent and other enterprises' AI architecture evolution ideas
Sierra's innovation (founded by OpenAI's board chairman): A new way to 'connect' with customers
Zhong Mobile AI Lingxi: 1 billion users have an AI assistant
Industry application practice and lessons learned
Cross-industry application case sharing
manufacturing industry :
A steel plant used a large model to analyze equipment data, predicting machine failures three days in advance and reducing maintenance costs by 40%.
China has built 1,200 smart factories, with 72 "lighthouse factories" accounting for 42% of the global total. AI has optimized production processes, reducing energy consumption by 15%.
Tesla Optimus Gen2 robot has been applied in factory production, and man-machine collaboration will become an important mode of intelligent manufacturing in the future
banking business :
Ant Group's risk control brain 3.0 achieved a credit fraud identification accuracy of 99.993% (an increase of 3 orders of magnitude compared with 2022)
An insurance company used a large model to automatically identify injury photos, reducing the time to settle claims from three days to 10 minutes, and customer satisfaction doubled
Cross-border payment and clearing efficiency has been improved by 22 times, supporting RCEP regional second-level arrival
Medical care:
The diagnostic accuracy of IBM Watson has reached 98.7%, surpassing the average for senior physicians
The AI-assisted cervical cytology diagnosis system developed by Tencent and Ambipin has an accuracy rate of more than 95 percent and has been deployed in more than 7,000 hospitals
Hengrui Pharmaceutical applied AI to new drug research and development through the "Bai Cheng Intelligent Drug Platform", shortening the research and development cycle by 30%
Educational field :
The introduction of AI tools in primary and secondary schools in Beijing has increased the efficiency of English classes by 30%
A middle school used a large model to analyze students' mistakes and automatically generate targeted exercises, raising the class average by 15 points
Duolingo, the gamified language learning app in the US, has surpassed 100 million monthly active users, while Khan Academy's AI tutors guide inquiry-based learning
Retail field :
Meituan, China Mobile's掌厅to C, Sierra (OpenAI board of directors) and other retail innovation achievements
Summary of application experience and lessons learned
Avoid blindly pursuing "big and complete": A food factory spent millions of yuan to train a general model, only to find that the industry terms were not recognized accurately. We should first build small models in vertical fields and then expand gradually.
Data is more important than algorithms: A logistics company trained its path planning model with publicly available online data, but the actual results were not satisfactory. Real business data should be accumulated, even if it is only Excel tables.
Employees are not rivals, but helpers: a bank pushed smart customer service, which was resisted, and then trained tellers to use AI to answer professional questions, improving service efficiency by 50%.
The red line of security should not be touched: A hospital was punished by the regulatory authorities for directly uploading patients' CT images to the public cloud. Sensitive data must be deployed on-premises.
Analysis of AI planning by China's major companies and state-owned enterprises
AI strategy of Internet giants
Ali: Tongyi Qianwen has become the world's first open source large model, and the number of derivative models has exceeded 100,000. It is expected to invest 380 billion yuan in AI and cloud computing in the next three years.
Baidu: Wenxin Yiyang is commercialized through search, e-commerce recommendation and other scenarios.
Tencent: The average reasoning delay of the hybrid model in the field of game NPC interaction is reduced by 35%.
ByteDance: Ocean Engine enables automatic generation of advertising scripts, increasing e-commerce conversion rates by 35%.
Characteristics of AI applications in central state-owned enterprises
Focus on security and control: Prioritize local deployment to ensure data security
Scenario-driven: Focus on ROI validation starting from specific business pain points
Integration of industry, academia, and research: Collaborating with research institutions to develop industry-specific large models, such as the 'Xingyu 3.0' astronomical model developed by the National Astronomical Observatories of the Chinese Academy of Sciences based on Qwen.
Reference for Model Selection of Enterprise B (Medical)
Points to consider:
In-house vs. Outsourcing: Internal and external collaboration models
Base model + vertical category: How high is the barrier to medical professional training models?
Ownership interests, security and compliance of data exchange: data privacy computing, federated learning, GDPR and other regulations
Ensuring interpretability, localization (localization), AI for Science...
讲师背景| Introduction to lecturers
焦波老师 AI+数字化转型资深顾问
授课风格
▶前瞻视野:融合政策趋势、技术演进与商业逻辑,提供战略洞察;
▶深度实战:基于20+行业20多年AI、数字化转型实战案例总结,拆解落地难点与破局点;
▶工具赋能:输出AI、数字化实用示例、方法论工具模型、数据治理框架等实用工具包;
▶高互动性:采用沙盘推演、场景化实际操作演练,强化学员掌握和应用。
前麦肯锡战略顾问
中文、英文授课
⌾多项专业级资质认证
浙江电视台专题采访报道
华 为认证咨询伙伴、方案伙伴
工信部AIGC高级工程师
百度生成式AI应用高级工程师
上海市人社局高级工程师
DAMA中国数据治理工程师
国家人事部、信息产业部软件设计师
⌾ 20多年数字化转型与AI应用实战经验
熵烨语仁智能科技有限公司(科大讯飞投资)创始人兼产品负责人
上海国属数科企业(上海数字化转型主力军)丨上海市政府人工智能与数字化转型顾问
曾任:麦肯锡(全球领 先的管理咨询公司)GC区战略顾问,引领灯塔客户数字化转型
曾任:金山办公(688111.SH)总裁室顾问兼数字办公部总监,引领自身AI战略
曾任:香港北高峰资本&深圳坤湛科技联合创始人兼商业化和解决方案负责人
曾任:浩鲸云(中兴通讯和阿里巴巴共同投资)智能产品线负责人
擅长:AI+新质生产力、AI+数字化转型、零售/制造/金融/通信/政务/客服等行业泛科技需求
⌾跨行业AI转型领航者,赋能20多家企业实现数字化转型,实现千亿级商业价值
——赋能AI办公创新:为金山办公设计“AI+协作”战略新范式,促进市值突破2000亿;
——赋能智能制造升级:为小米智能制造搭建协同办公平台,实现研发周期压缩15%;
——赋能新零售转型:为永辉超市实施全渠道体验优化,优化库存管理滞销率降低18%;
——赋能智慧社区升级:为万科集团打造AI社区平台,物业运维成本降低30%;
——赋能数字政府建设:参与浙江、上海多地政府“三网”项目,促进政府数字化转型;
——赋能智慧司法建设:为最 高法构建AI“法律大脑”大模型,案件处理效率提升显著;
——赋能运营商智慧运营:服务全球80多个国家100多家电信运营商,成功建设客服系统;
……
实战经验
焦波老师拥有二十多年数字化转型与AI应用实战经验,历经CT、IT、DT发展并将其带入产业,以其系统的架构思维、跨界的创新实践,在数字化转型与AI产业化融合领域形成独特方法论,从顶层设计到场景落地,从生态构建到商业闭环,深度把握企业数字化转型痛点与价值增长路径,擅长定制“架构设计+场景创新+商业变现”三位一体的AI赋能解决方案。
⊶ 智领转型:“顶层架构设计+场景化智能中台”,打造政府与企业数字化转型标杆
——任职麦肯锡咨询公司期间,作为大中华区引入的首位数字化总架构师,构建数字化转型基础框架体系,有效支撑多个政府、央国企、以及头部民企数字化转型成功落地,帮助客户实现从战略引领贯穿业务架构、组织架构、IT架构全面变革升级。
——任职金山办公期间,构建“数字化+协作”第二发展曲线战略,参与最 高法“法律大脑”、北京经信局“私域大模型”等5个行业级AI解决方案设计,促进公司市值从800亿到2000亿跨越式增长,推动山东数字政府项目成果在3个省级单位复制推广。
⊶ AI产业化攻坚:“生态化运营+端到端商业闭环”,实现技术价值规模化变现
——在坤湛科技(高榕2000万美金投资、阿布扎比8亿美金LP)创业期间,搭建覆盖“咨询-规划-建设-运营”的全周期团队能力体系,打下国企/政府双样板工程,带领团队斩获3亿级战略项目,实现AI解决方案在智能制造、政务等场景的商业化破冰。
——任职浩鲸云计算科技期间,从0到1搭建AI产品线,组建阿米巴模式实现商业化落地,建成公司首个全功能SaaS产品,创新设计co-branding联合运营模式,带动AI产品线累计营收突破10亿元。
部分项目经验:
| 服务企业名称 | 项目名称 | 项目内容 | 项目成果 |
| 小米智能制造 | 智能制造协同办公平台 | 构建研发与生产协同系统,实现跨部门数据互通与流程优化 | 研发周期缩短12%,赋能制造业安全与效率双提升 |
| 永辉超市 | 新零售数字化转型 | 优化到家/到店双线融合模式,升级多端用户体验;AI驱动库存管理与SKU优化 | 用户月活提升超20%,滞销率降低18%,库存周转效率显著改善 |
| 北京同仁堂 | 全业态数字化升级 | 构建数字中台打造围绕“人、货、场”的全域数字化销售和服务体系 | 打造大健康领域数字化转型标杆,实现传统业务与现代科技深度融合 |
| 中海油田服务 | 数字化办公体系重构 | 重构OA系统与业务流程,推动全场景线上化协同 | 运营效率提升15%,成为央国企数字化转型典范 |
| 最 高人民法院 | 司法AI“法律大脑”建设 | 开发法律文书自动生成、案例智能检索等AI工具,覆盖100+法院试点 | 法官办案效率提升20%,书记员事务性工作减少30% |
| 万科集团 | 智慧社区AI平台建设 | 集成物联网设备与AI算法,打造物业智能服务体系(报修/安防/能源管理等) | 业主满意度达95%,物业运维成本降低30%,建立行业服务新标准 |
| 新加坡StarHub | 全渠道客户联络中心产品建设 | 电信对客服务系统,包含呼叫中心、多媒体客服、外呼营销等 | 通过智能化降低坐席人力成本30%,坐席提效50%。 |
| 卢森堡Post | 客户接触管理产品建设 | 建立客户接触数字档案,实现全渠道客户360°画像,提升客户体验 | 赋能全渠道客户服务体验综合指标提升20%以上。 |
| 印尼SmartFren | 下一代BSS全网升级 | 电信业务支撑系统包括CRM、CC、Self-Service全网替换。 | 支撑用户量双倍增长的系统承载容量和高可靠。 |
主讲课程
《AI时代下制造业数字化转型实务》
《领 导 者数字化转型的深度思考与实践》
《AI Agent(智能体)企业级应用开发》
《生成式AI赋能客服中心提升》
《AI办公实战:一天精通AI办公》
《小龙虾(OpenClaw)从入门到实战》
《两天精通AI数据分析(实战篇)》
《政府数字化转型实务》
《数据要素市场化破局之道:政策解读、案例拆解与生态构建》
部分服务客户(授课)
国家烟草总局及各省公司、各地工信厅局组织面向大中小企业主、中石油、中海油田服务、中海石油炼化、中海石油气电集团、上海市静安区组织部、南方电网及各省电网公司、国网江苏、上海是宝山区组织部、中储粮镇江、重庆西部科学城、上海宝钢科建、中海油、石化盈科、南瑞、中核集团、深信服、重庆邮政集团、康师傅伊莱福、安徽交控(安徽省高速公路联网运营有限公司)、青岛中船双瑞、厦门太龙电子、上海电气、上海素然、德国默克等
部分服务客户(咨询&数字化交付项目):
交通银行、农商行、邮储银行、兴业银行、工商银行、上海市政府(市数据局、委办局、市及区大数据中心)、北京部分国家部委、阿里云、阿里淘宝、科大讯飞、金山办公、平安集团、小米、永辉超市、星巴克、北京同仁堂、中国移动、中国联通、中国电信、中国电子集团、华润数科、上海市华建集团、深圳市特建发深信投、上海市数据局、北京市经信局、山东省大数据局、最 高法及各地高院、青岛市大数据发展管理局、银川市大数据管理局、杭州市政采云、万科、南京垠坤集团等
部分服务客户(海外)
服务过全球80多个国家100多家电信运营商客户及其本国政企客户,电信如印尼Smartfren、马来P1、新加坡StarHub、卢森堡Post等
部分客户评价
“焦波老师是中国电子云在企业数字化办公与AI融合领域的重要合作伙伴,在“数字CEC”战略项目推进过程中,焦老师负责的数字化智慧办公云解决方案为我们提供了从技术选型到跨部门协同的完整经验,为我们在集团内推广和全国市场拓展提供了重要方法支撑。”
——中国电子云 总裁 马总
“在深圳深信投推进企业转型升级战略研讨系列会议上,焦老师设计的《业务增长第二曲线》课程直击传统企业转型痛点,他提出的‘AI+产业生态’重构思路,帮助我们快速锁定数字化运营与新能源、大算力赛道的创新机会。”
——深圳特区建发深信投 董事长 陈董
“焦老师从浩鲸时期孵化的AI产品线至今仍是公司重要营收来源,他开创的‘产品+品牌联合’商业模式创新,为浩鲸科技在新产品的全球化拓展提供了重要方法。”
——浩鲸科技 董事长 鲍董
“在麦肯锡中国能力中心建设过程中,焦老师不仅输出了系统化的数字化转型能力框架,更通过实战案例教学,显著提升了团队对数字化和AI技术商业化落地的认知深度,这种‘战略+实操’双驱动的培养模式极具价值。”
——麦肯锡 中国能力中心总监 戴总
“垠坤集团作为多元化产业集团,业务面综合、复杂且周期长,焦老师设计的‘政策-技术-资本’三位一体推进模式,显著缩短了项目从规划到落地的周期,为集团聚焦主业核心与多元平衡发展提供了重要依据。”
——南京垠坤集团 执行总裁 沈总
“焦波是阿里云A100战略中少有的‘懂技术、通行业、强执行’的专家,他主导的‘大集成,集大成’方法策略实现了阿里云能力与企业需求的精准对接,这种生态化思维正是行业稀缺资源。”
——阿里云 数字云运营总裁 杨总
“焦波不仅是技术领 袖,更是团队赋能者。在中兴软创期间,他创建的联络中心人工智能实验组培养了为公司培养了一批人才,这种‘硬技术+软文化’的结合,至今仍是公司人才体系的标杆。”
——中兴软创 人力资源总经理 金总
部分证书:
| 工信部AIGC高级工程师 | DAMA中国数据治理工程师 |
| 百度生成式AI应用高级工程师 | 上海市人社局高级工程师 |
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